Policies

OWNERSHIP DECLARATION

All rights of translation, reproduction and adaptation reserved for all countries.

No part of this page, nor any photograph, may be used or reproduced by any means, graphic, electronic or mechanical, including photocopying, scanning, recording or collecting and storing information, without the written permission of the publisher, except in the case of short quotations. inserted in journals or magazines.

All photos are the property of La boutique Village Western, Gravure Auteuil and any other person who has authorized their publication.

Since their publication, the addresses or web links contained on this page may have changed and therefore no longer be valid.

PURCHASE CONDITIONS

The Boutique Western Village

To make purchases on this site, you must be at least 18 years old and have reached the legal age of majority for your province or territory of residence and you must assume responsibility for paying all expenses as your own.

All prices and charges on this site are in Canadian dollars and all charges will be processed in Canadian dollars.
We accept orders through this website, by phone, email and mail. See Payment Method section below.
Any product or service ordered or purchased on this site must be for non-commercial and lawful purposes.
The Village Western store reserves the right to limit the quantities of certain products that you can purchase via this site.
In addition to any right or remedy, The Village Western Store may, in its sole discretion and without limitation of liability, restrict or terminate your access to any part of this Website at any time.
The Village Western store reserves the right to refuse or cancel any order containing an error, inaccuracy or omission, whether or not the order has been placed, confirmed and/or charged to your credit or debit card or paid. by another means. In this case, the Village Western store will immediately refund the amount due, using the same means of payment that you used. If you are unhappy with your purchase in any other respect, please refer to our return policy.
All orders and all purchases made from this site are subject to the laws of the province of Quebec and Canada. The United Nations Convention on the International Sale of Goods does not apply.

CONDITIONS OF SALE AND GUARANTEES

The Village Western boutique is not liable for any direct, indirect or consequential damages, incidents or consequences that may have arisen as a result of the buyer's use of the advice and information provided by the owners, managers, employees and other service providers. services.
You should always refer to the manufacturer's instructions. The Village Western Boutique is not responsible for how you use the products or any other items purchased from us.
Items that are broken or damaged after sale cannot be refunded. See our return policy for any complaints.
The Village Western shop does everything in its power to check the merchandise and only sell items in good condition. However, you are responsible for your purchase. You must contact the Village Western boutique of any problems upon receipt of your package.
For clothing, you are responsible for ordering the correct size. If you are unsure, please refer to the information provided by the manufacturers on their website. We do not guarantee that an ordered garment will correspond to your size, according to the information that we have provided.
The availability of the various products, clothing, equipment, toys, jewelry and accessories sold on this website is not guaranteed.
We will notify you if we cannot complete your order and/or if the item is out of stock or discontinued. We will refund the full amount of the unavailable items, including shipping and handling, as a credit to your card.
If an item cannot be dispatched to you within two weeks and you do not wish to wait the time specified by the distributor, supplier or manufacturer, we will refund the full amount of the unavailable items, including delivery and handling, in the form of a credit on your card.
If an item is not available in our store, or at the distributor, supplier or manufacturer, the Village Western store is not responsible for changes in lead times. You can always cancel your order if you don't want to wait any longer.

The books and videos sold on this website are protected by copyright. The buyer agrees not to distribute, transmit or copy these documents or extracts thereof;
The Village Western boutique is not responsible for any damage, incident or consequence, direct or indirect, which could allegedly arise following the implementation, by the buyer, of the advice and information provided on this website.
The different versions of e-books and videos purchased that suffer breakage or damage after the sale cannot be refunded. See our return policy for any complaints.
The Village Western boutique company makes every effort to send the books and videos purchased in the requested version as soon as possible. However, the responsibility to purchase and receive the desired product rests with the buyer. You must first make sure that you can actually receive the requested version of the desired book or video and that it corresponds to the platform you have or that you can download on your own account the software and equipment necessary to view it . You are therefore in agreement and responsible for your choice of document as soon as you make the payment.

SHIPPING AND HANDLING

The Village Western store ships across Canada and the United States.
Shipping and handling charges are added to any purchase on this site.
There may be additional charges for delivery to a province other than Quebec and to remote areas. We will inform you of the amount if this is the case.
Additional shipping and handling charges are added to US shipments and will be billed to you when your order is processed. You can make payment over the phone using your credit card.
The order will be prepared and shipped once the payment has been validated.
The Village Western store reserves the right to add additional handling and delivery charges if the delivery process requires more than one action due to incorrect information provided by the customer or changes to the order. We will inform you before shipment.
Processing fees are applied per order. If you add a second order to a shipment already in process, these charges will apply.
Each order will be evaluated. Additional charges may be added if high costs apply. We will inform you of the amount.
Practice sticks, riding crops, chambers, hat boxes and other items that are large in size or length, difficult to pack or heavy, as well as any items that require higher shipping costs, will be subject to specific evaluation. The customer will be informed of any additional charges.
We generally use Canada Post expedited services (3-4 days). You should then receive your order within a reasonable time. This has the advantage of allowing you to pick up your package easily, quickly and near you in Canada. We ask for your signature on receipt but we thank you for confirming receipt.
You can request faster delivery by notifying us by e-mail or telephone when ordering. Additional charges will apply. We will let you know the amount and you can make your payment over the phone with a credit card.
The Village Western boutique makes every effort to deliver your order as soon as possible. We generally process your order within 48 hours of confirmed payment of all amounts and fees. Count 1 to 6 weeks for the reception of your package, and keep us informed each week and upon receipt of your order. So we can act quickly if there is an undue delay or if the item is broken. Your collaboration is greatly appreciated and makes your experience more enjoyable.
We will let you know if we anticipate or experience any unforeseen delays beyond our control. The Village Western boutique is not responsible for delays in delivery and damage beyond its control. We will do our best to rectify the situation.
We do not accept cash on delivery (cash on delivery).

PRICES AND TAXES

The prices displayed on this site are excluding taxes.
Taxes will be added when paying with PayPal.
The price of items sold on this website may differ from those sold in stores.
Sale items return to normal price once the promotion or discount ends.

EXPORT AND CUSTOMS

For orders to be delivered to the United States, customs duties and handling fees will be added. We will notify you of these charges by email. You can then make your payment over the phone with a credit card.

RETURN POLICY

The Village Western shop makes every effort to ensure that the merchandise is in good condition and to publish as complete a description as possible.

We want you to be completely satisfied and happy with your purchase. If this is not the case, contact us by phone or e-mail as soon as you receive your package or within five days of receiving it. We will assess and discuss the situation with you.

By purchasing from our website, you choose to do so voluntarily and consciously. You also understand that you have had the opportunity to visit the website, read the descriptions of the various products, view the photos of the products as well as contact us with any questions or to confirm your purchase. We cannot be held responsible for any wrong choice on your part or dissatisfaction with a particular product.

The final decision regarding conditions, handling, restocking and administrative fees and the amount of the refund is our sole responsibility.

Consult the "online order" section to help you make the right choice and avoid disappointment.

Features

The Village Western store does not sell expired items. No returns to this effect will be accepted. We will inform you if the chosen product is 6 months from the expiration date; You then confirm by e-mail whether you agree to take the product at the advertised price. If you refuse a product and you have already paid for it, a refund will be made according to the refund policy indicated on this site.
The Village Western store cannot be held responsible for any physical or behavioral reaction that may be associated with the use of a product purchased on the website or the store. See the "Recommendation" and "Disclaimer" sections of this site.
Buyer is fully responsible for merchandise once transaction is complete. See also the "Terms of Sale and Warranties" and "Shipping and Handling" sections for more information.
Provided you have notified us by email or post, a deferred exchange or voucher valid for one year may be issued if we deem it appropriate, the circumstances permit and we have reached an agreement. mutual regarding the situation.
Our responsibility is to match you with an item of similar use and price or refund the price paid for the goods, excluding shipping, restocking and handling charges.
You agree that we deduct an amount equal to the loss and administrative costs incurred.

Instructions

Any issues must be reported within 24 hours.
Prior agreement is required.
You must include proof of purchase and demonstrate the problem.
Proof of purchase and problem statement must be made within 10 days of prior agreement for action or refund to be completed;
The client (buyer) is responsible for the costs of producing the proofs;
Only products sold directly by the Village Western store will be taken into account for the return policy. Any other complaints should be reported to the relevant distributor, supplier or vendor.

SALE REFUND AND CANCELLATION POLICY

There are no refunds on shipping, handling, customs, delivery, administrative and restocking charges.
Where permitted, any refunds will be made to the original form of payment or any other we have agreed with you;
The Village Western store will replace items sent in error with an equivalent item or purchase order valid for one year, including shipping and handling, upon notification within 14 days of your purchase.
A written request, meeting the requirements of Quebec and Canadian law, must be made for the cancellation of the sale.

ORDER PROCEDURE

The Village Western boutique is always on the lookout for innovation. We are happy to allow you to shop 24/7 from the site store, via email, mail and telephone.

Our website is constantly updated. We appreciate your comments and suggestions. Let us know if you find any errors on our website.

ONLINE ORDERS

Simply add items to your basket and follow the instructions to complete your order, providing your details and proceeding to payment. We will receive your order electronically and contact you if necessary. You can always contact us to confirm your order.

We encourage you to subscribe to our newsletter and our Facebook page to receive our news and articles as well as our special offers and sales.

FOR YOUR SAFETY

Email is not a secure mode of transmission; never use it to provide important personal and financial information. If your order was not placed on the website, call or email us.

PAYMENT AND CURRENCY ACCEPTED

The Village Western store accepts transactions in Canadian dollars only.
The Village Western store accepts payment only through PayPal's secure shopping site.

Legal notice - Payment by credit card and PayPal

FOR YOUR SAFETY

The Village Western store has set up a secure online payment method via PayPal to allow you to shop with complete peace of mind. Thus, when you click on "payment", you will access the secure Paypal site.

PAYMENT METHODS AND CURRENCY ACCEPTED

The Village Western store accepts transactions in Canadian dollars only.
The Village Western shop accepts online payments only via the secure PayPal site.

We use PayPal services for all transactions. As soon as you make your payment, you access their secure and encrypted site. The information you provide is managed by Paypal. The Village Western store does not know credit card numbers or other personal transaction information and does not store it on its servers. Consequently, La boutique Village Western cannot be held responsible if certain information is intercepted during a transaction. If you feel concerned by this problem, the Village Western store strongly suggests that you read Paypal's privacy policy before using Paypal's services.

To protect your privacy, the Village Western store follows various principles in accordance with Canadian and international privacy practices and customer information.

PERSONAL INFORMATION

The personal information you provide to us will remain confidential and will only be used to contact you or to communicate information that may be of interest to you.

Generally, this information comes from your registration on our website, our store and via the newsletter, when you contact us or when you buy from us online. We use your personal information for four main purposes:

Allow you to subscribe to the newsletter and make purchases;
Help us create content for the website and newsletter based on your interests;
Help us meet your needs and improve our products and services;
Communicate our special offers, product updates, as well as new products and services, events and any other information that may be of interest to you.

CONSENT

If you choose not to register or provide personal information, you can continue to use our website, but you will not be able to access pages that require registration or personal information such as the online store, and you will not receive our newsletter.

If you register, you will always have the choice whether or not to receive our newsletter.

PROFILE

We do not have access to your password. You can change it as often as you want. Additionally, you can review and update your profile information at any time.

SECURITY

Village Western store customer database information is confidential. We make every effort to protect your data against loss, misuse, unauthorized access, disclosure, modification or destruction.

E-commerce transactions that are carried out from PayPal's secure site are managed by this company. We do not have access to the information provided on this site and we cannot be held responsible for any problems you may encounter as a result.

The Village Western store respects your choices regarding the use of your personal information. We also comply with Quebec privacy laws and regulations. Your personal information will never be shared with other companies without your permission.

However, by visiting our site and registering, you accept the risks inherent in the use of the Internet and you confirm that you will not take any action against the Village Western store and its representatives.

Do not disclose your username and password to anyone. Thus, you protect your personal information as much as our company.

NOTICE TO PARENTS

The Village Western store and website do not display content intended for children.

We want to help protect your children's privacy. We encourage you to educate your children about the safe and responsible use of their personal information when using the Internet and our website.

ASKED

If for any reason you believe that the Village Western store has not adhered to these principles, please notify us as soon as possible at info@villagewestern.com. We will do our best to rectify the situation quickly and we will always strive to do better.

ELECTRONIC PRODUCT REGISTRATION

When you purchase a product or service, we may ask you to electronically register your purchase. When you make this registration, we add the information provided to that which you have already communicated to us.

Upon purchase, if you are not already registered with us, we create a personal profile based on the information you provided for your purchase.

You can access and update this information. Creating a profile is more beneficial to you and to our company.

CUSTOMER PROFILE

As mentioned above, every registered customer has a unique profile to which their username and password are linked. This allows you to navigate our store without difficulty, as well as to subscribe to the newsletter, regardless of the platform you use.

ANTI-SPAM POLICY

Here is our internet marketing anti-spam policy.

We define spam as any activity by which our newsletter or other message is sent, directly or indirectly, to an email address without the prior permission of its owner. Spam also includes any posting of advertisements in a newsgroup that violates a group's membership requirements, is foreign to the discussion topics of a newsgroup, or is posted in a newsgroup that does not not specifically allow it. The display of advertisements on message interfaces, especially when not permitted by the terms of membership or use, is also considered spam.

The Village Western Boutique newsletter is intended to provide you with information which we believe may be of interest to you. All emails in our database have been collected over the years through electronic contact, transactions on our website and in person.

We do not send mass mail or unsolicited emails of any kind regarding the sale of our products and services without your prior registration or prior consent.

We also prohibit the sending of unsolicited mass emails regarding the sale of our products and services by other companies.

At any time, you can tell us that you no longer wish to receive our messages, either directly on our website or at info@villagewestern.com.

If you receive spam relating to our products or services, or our website, which you have doubts about or which you consider to be illegitimate, please let us know at info@villagewestern.com.

We will immediately suspend the membership rights, account and participation of anyone who violates this policy.